Next Marketing Technology

How to Get Help

How customers, partners, and curious operators can reach the right person across Next Marketing Technology Ltd.'s products and services.

We run multiple products and a content platform, and we want it to be easy to reach the right team without wading through tickets. Here's how to do it.

For customers of a specific product

Each product in our portfolio has its own primary support channel. Use those first: that's where the people who actually built the product are watching.

WebSearchAPI.ai

  • Website: websearchapi.ai
  • In-app: the chat widget in the dashboard
  • Email and docs: see websearchapi.ai
  • Status, changelog, and roadmap: linked from the product's main site

markdown.new

  • Website: markdown.new
  • Email: hello@markdown.new
  • No signup or dashboard: it's a free, open utility; the FAQ on the site covers most questions
  • Status, changelog, and roadmap: linked from the product's main site

enricher.io

  • Website: enricher.io
  • API docs and contact: see enricher.io
  • Best path for technical issues: include a request ID and a minimal repro

Growthmarketing.ai

For press, partnerships, and business inquiries

For company-level questions about Next Marketing Technology Ltd., press requests, or partnership conversations:

Before you ask: try the docs and the public material first

We're not gatekeeping. We genuinely write our docs and our writing to be useful. For most questions, the answer is either:

  1. In the product's documentation (each product publishes its own)
  2. In Growthmarketing.ai (most "how would you approach X" questions are answered there)
  3. On the homepage, under Founder, which links to writing across multiple platforms

A few minutes of looking before asking usually returns the answer faster than waiting for a human reply.

What "fast reply" looks like

We try to:

  • Reply to product support tickets within one business day, faster for priority customers and during launches.
  • Reply to substantive partnership emails within a week, longer for low-context outreach.
  • Reply to non-substantive cold outbound: never. We don't reply to mass cold pitches. We'd rather spend that time on customers and writing.

What not to do

  • Don't email the founder for routine product support. It'll just route back to the team that would have handled it from the product channel.
  • Don't expect us to share confidential information about other customers. We won't.
  • Don't ask us to recommend or position-against named competitors in public threads. We'll write our own analysis on Growthmarketing.ai when we have something useful to say.

What we do want to hear

  • Substantive feedback, especially the negative kind. If a product surprised you in a bad way, tell us.
  • Patterns you're seeing in your own marketing operation that our products could help with. Some of our best features started as one customer email.
  • Mistakes in our docs, blog posts, or product copy. We'll fix them and credit you if you want.

Next Marketing Technology

Next Marketing Technology Ltd. We operate WebSearchAPI.ai, markdown.new, Growthmarketing.ai, and enricher.io.